Prexalonxakan

Refund Policy

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1. Return Policy

At Prexalonxakan, we want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible products within 30 days of delivery for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unopened and in its original packaging
  • The return request must be made within 30 days of delivery
  • The product must be in the same condition as when received
  • You must have proof of purchase (order number or receipt)

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Products damaged by misuse or negligence
  • Products without proof of purchase
  • Products returned after 30 days from delivery

4. Return Process

4.1 Initiating a Return

To initiate a return, please contact us within 30 days of receiving your order:

  • Email: support@prexalonxakan.world
  • Include your order number and reason for return

4.2 Return Authorization

After reviewing your request, we will provide you with a Return Authorization (RA) number and return instructions. Please include the RA number with your return shipment.

4.3 Shipping Returns

You are responsible for return shipping costs unless the product is defective or we made an error. We recommend using a trackable shipping method and retaining proof of shipment.

5. Refund Process

5.1 Refund Eligibility

Refunds will be issued for eligible returns once we receive and inspect the returned product. Refunds will be processed to the original payment method used for the purchase.

5.2 Refund Timeline

Refunds will be processed within 5-10 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment provider:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 5-10 business days

5.3 Partial Refunds

Partial refunds may be issued in the following circumstances:

  • Product is returned in opened or used condition
  • Only part of the order is returned
  • Product shows signs of damage not caused by shipping

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at support@prexalonxakan.world with:

  • Order number
  • Description of the defect or damage
  • Photos of the defect or damage

We will arrange for a replacement or full refund, including return shipping costs.

8. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost, and we will cover the return shipping for the incorrect item.

9. Cancellations

You may cancel your order before it ships. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.

To cancel an order, contact us at support@prexalonxakan.world with your order number.

10. Consumer Rights

This refund policy does not affect your statutory rights as a consumer. If you are located in Australia, you have rights under the Australian Consumer Law, including:

  • Right to a refund for major failures
  • Right to a replacement or repair for minor failures
  • Right to compensation for damages

11. Geographic Scope and Product Compliance

This refund policy applies to purchases made through this website, which is primarily directed to users in Australia. Our products are dietary supplements that comply with:

  • Australian Therapeutic Goods Administration (TGA) regulations
  • Google Ads policies for dietary supplement advertising
  • Platform-specific requirements for health-related products
  • International standards for dietary supplement labeling and claims

All product claims and advertising content comply with applicable advertising policies, including prohibitions on medical claims, health guarantees, and targeting sensitive health conditions.

12. Contact Information

For questions about returns or refunds, please contact us:

Prexalonxakan
152 Rokeby Rd
Subiaco WA 6008
Australia

Email: info@prexalonxakan.world
Email: contact@prexalonxakan.world
Email: support@prexalonxakan.world
Email: help@prexalonxakan.world

13. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.